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Customer Service

  • Shipping & Delivery
  • Site Policies
  • Website Terms of Use

    How May We Help You?

    Check Order Status

    To check your order status, please contact Customer Service at 415.362.4754 or e-mail us at reception@epicentermedspa.com.

    Contact Us

    Epi Center MedSpa

    450 Sutter Street #800

    San Francisco, CA 94108

    415.362.4754

    reception@epicentermedspa.com

    Hours of Operation (PST)

    Monday and Saturday 10 am-6 pm

    Tuesday-Friday 10 am-7 pm

    (alternates bi weekly)
     

  Shipping Policies

       *Delivery to U.S. States only. Excludes weekends and holidays. In-stock items only.

       *Orders placed after 2:00pm PST may not ship until the following business day
      *Weekend and holidays are not considered business days. Please take this into account when requesting 2-Day ship methods.

  • Delivery to the U.S. States:

    Shipment Method

    Cost

    Delivery Time*

    Policies

    Standard Shipping

    $13.99

    7-10 business days

    Delivery time will vary by state. No guaranteed delivery date.

    If you would like faster shipping, please call us at 415.62.4754 or e-mail us at reception@epicentermedspa.com

    * Time stated in business days, excluding weekends and holidays. Packages being shipped to a PO Box can only be shipped via Standard Shipping.

    Please note that UPS cannot guarantee shipping in 2 days to non-contiguous U.S. entities at this time. Epi Center MedSpa cannot refund orders or file claims with UPS unless it has been longer than 3 business days. We appreciate your patience in this matter.

    Shipping Days: Monday thru Friday, excluding U.S. federal holidays.

    Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to Epi Center MedSpa and assessed a $20 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

    Processing Time: All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday. Orders placed after 2:00 PST will be processed on the next business day.

    Domestic Delivery Time – Standard Shipping: Orders shipped to the western U.S. can be expected within 7-10 business days. Orders shipped to the eastern U.S. generally take 5-7 business days. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. Epi Center MedSpa is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

    United States Postal Service (USPS) is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from Epi Center MedSpa is only used to verify when a parcel has been delivered, and is not used to track packages en route.

    If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email (reception@epicentermedspa.com).

    In accordance with U.S. federal holidays, our warehouse will be closed on the following days of the 2012 calendar:

    Monday September 3rd - Labor Day
    Thursday November 22nd - Thanksgiving Day
    Friday, November 23rd Day after Thanksgiving
    Monday, December 24th - Christmas Eve
    Tuesday December 25th - Christmas Day
    Tuesday, January 1, 2012 - New Year's Day

     

    Site Policies

    Effective Date: January 1st, 2012

    Epi Center MedSpa is committed to customer service and value. Our basic site policies are presented below. We welcome specific inquiries and suggestions for site improvement. If you have questions that aren't answered below or are seeking a particular product, service or affiliation, please call us at 415.362.4754 or send an email to Customer Service at reception@epicentermedspa.com.

    Disclaimers

    The information provided by Epi Center MedSpa is intended solely for educational purposes. The information is not to be used for medical diagnostic purposes and is not intended to serve as a recommendation for treatment and/or management of any medical/surgical condition. Most of all, this information should not be used in place of a physician or other qualified health provider. If you believe you have a medical condition, please contact your physician immediately.

    Privacy

    This privacy statement describes how Epi Center MedSpa collects and uses the personal information you provide on our web site: www.skinrejuv.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Epi Center MedSpa is committed to protecting the privacy of our customers and visitors. Personal information received by Epi Center MedSpa is not shared or sold.

    Information is collected during site visits and during the purchase process. Site visit information is used only in aggregate form to help enhance the overall Epi Center MedSpa shopping experience. Purchase information is maintained in account form as required to engage in secure consumer friendly ecommerce. If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information will be saved to your customer profile and will be used to complete your purchase.

    Users who purchase products may receive promotional emails. Users may opt-out of our mailing list during the order process. If a user does not opt-out during the order process they may log into their account and update their preferences. If a user does not create an account during their order they may opt-out of our mailing list by using the supplied link on any of our emails. Furthermore, the user may create an account using their email address and opt-out from their account page.

    Users may receive promotional emails from Epi Center MedSpa if they register for an account without purchasing a product. Users may opt-out of our mailing list for specials and promotions during the registration process. If a user does not opt-out during the registration process, they may log into their account and update their preferences.

    Users may change their address or other personal information in their account. Users may edit or delete any of their personal information by logging in and following the "edit this information" links in their account. If an account is not created during a purchase, a user may choose to create one later with the same email address used for the purchase.

    Epi Center MedSpa utilizes cookies to help optimize and customize the shopping experience. Cookies enhance shopping efficiency and allow us to recognize returning shoppers. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

    Third Party Cookies

    The use of third party cookies by our partners is not covered by our privacy statement. We do/do not have access or control over these cookies. Our partners use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, to enhance product recommendations, and to schedule marketing emails.

    Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

    Epi Center MedSpa does provide links to other web sites but is not responsible for the privacy practices or content of these other sites.

    Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

    Surveys or Contests

    We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests in completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

    We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users personal identifiable information for any purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

    Blogs

    Our Web site offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected and used by others who access them.

    Customer Testimonials/Comments/Reviews

    We post customer testimonials/comments/reviews on our Web site which may contain personally identifiable information. We do obtain the customers consent via email prior to posting the testimonial to post their name along with their testimonial. Customers are also given an option to post testimonials and reviews anonymously at all times.

    Data Retention

    We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at reception@epicentermedspa.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

    Notification of Privacy Statement Changes

    We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

    If users have any questions or suggestions regarding our privacy policy, please contact us at 415.362.4754 or send an email to Customer Service at reception@epicentermedspa.com

    Epi Center MedSpa
    450 Sutter Street
    Suite 800
    San Francisco, CA 94108

    Security

    Epi Center MedSpa Online is a Verisign™ Secure Site.

    We use secure servers that utilize the industry's standard Secure Socket Layer (SSL) encryption. SSL is state of the industry technology that allows for a secure and safe purchase transaction.

    We take all reasonable security measures to protect stored personal and financial information. Credit card numbers are used only for payment processing. Epi Center MedSpa will not provide our customers' personal or financial information to other companies or individuals.

    We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

    TRUSTe Statement

    Epi Center MedSpa has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among innovative trust solutions. If you have any questions or complaints regarding our privacy policy or practices, please contact us at 415.362.4754 or send an email to Customer Service at reception@epicentermedspa.com. If you are not satisfied with our response you can contact TRUSTe here.

    Website Terms of Use

    Epi Center MedSpa Online’s Terms of Use are presented below. If you visit or shop at www.skinrejuv.com, you accept these conditions.

    License to Use Site

    Epi Center MedSpa grants you a personal, limited, non-exclusive and revocable license to access and make personal use of this site. However, you may not download from (other than page caching) or modify the site, except with express written consent of Epi Center MedSpa. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Epi Center MedSpa. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Epi Center MedSpa and our affiliates without express written consent. You may not use any meta tags, meta names or any other "hidden text" utilizing Epi Center MedSpa's name or trademarks without the express written consent of Epi Center MedSpa. Any unauthorized use terminates the permission or license granted by Epi Center MedSpa.

    E-Mails

    When you visit Epi Center MedSpa or send e-mails to us, you are communicating with us electronically and consent to receive communications from us electronically. We will communicate with you by e-mail and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    Copyright Protection

    All content included on this site, such as text, graphics, logos, button icons, images, video clips, audio clips, digital downloads, data compilations, and software, is the property of Epi Center MedSpa or its content suppliers and protected by United States and International copyright laws. The compilation (meaning the selection, coordination and arrangement) of all content on this site is the exclusive property of Epi Center MedSpa and is also protected by United States and International copyright laws. The content on this website may be used by you as a shopping and/or information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this website is strictly prohibited. Epi Center MedSpa maintains a copyright piracy surveillance program and vigorously prosecutes copyright infringement.

    Trademark Protection

    Epi Center MedSpa, www.skinrejuv.com, and other marks indicated on our site are trademarks of Epi Center MedSpa in the United States and other countries. All graphics, logos, page headers, button icons, scripts, service names and brand names appearing on this site are trademarks and/or trade dress of Epi Center MedSpa. Epi Center MedSpa’s trademarks and trade dress may not be used in connection with a third party's product or service in any manner that is likely to cause confusion among customers, or in any manner that disparages or dilutes the strength of Epi Center MedSpa's trademarks. All other trademarks not owned by Epi Center MedSpa that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Epi Center MedSpa or www.skinrejuv.com.

    Product Descriptions

    Epi Center MedSpa attempts to be as accurate as possible in its product descriptions; however, Epi Center MedSpa does not warrant that product descriptions or other content of this site is accurate, reliable, complete, error-free or current. If a product offered by Epi Center MedSpa itself is not as described, your sole remedy is to return it in its unused condition.

    Disclaimer of Warranties and Limitation of Liability

    THIS SITE IS PROVIDED BY Epi Center MedSpa ON AN "AS IS" AND "AS AVAILABLE" BASIS. Epi Center MedSpa MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
    TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Epi Center MedSpa DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Epi Center MedSpa DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Epi Center MedSpa ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Epi Center MedSpa WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
    CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, ENTITLING YOU TO ADDITIONAL RIGHTS.

    Account Information

    If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Epi Center MedSpa does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Epi Center MedSpa only with involvement of a parent or guardian. Epi Center MedSpa and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

    Governing Law

    By visiting Epi Center MedSpa, you agree that the laws of the State of California, without regard to principles of conflict of laws, shall govern these Terms of Use and any dispute of any kind that may arise between you and Epi Center MedSpa.

    Disputes

    Any dispute relating in any way to your visit to Epi Center MedSpa or to products you purchase through Epi Center MedSpa shall be submitted to confidential arbitration in San Francisco, California, except that, to the extent you have in any manner violated or threatened to violate Epi Center MedSpa 's intellectual property rights, Epi Center MedSpa may seek injunctive or other appropriate relief in any State or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

    Organization Identity

    Epi Center MedSpa
    450 Sutter Street
    Suite 800         
    San Francisco, CA 94108
    415.362.4754
    http://www.skinrejuv.com
    reception@epicentermedspa.com

    Modification and Severability of Terms of Use

    We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.